Recontra Solutions Pvt ltd

1. MANAGEMENT COURSES

Time Management for Retail Managers

Improve your ability to get things done well and done on-time! This 1.5 hour course includes learning activities, skill practice, voice-over, animations and quizzes. At only Rs.1000 you will find that you will increase the enjoyment you get from your management position and your personal life.

Module One: Planning and Priorities

Introduces the issues associated with poor time management and reviews the 5 core skills of effective time managers. Then is discusses the core priorities for retail managers and how to plan for completing the activities associated with them.

Module Two: Delegation, Efficient Practices and Eliminating Procrastination

Focuses on and introduces the learner to the final 3 key skills of effective time managers – Delegation, Efficient Practices, and Eliminating Procrastination.

Recruiting, Hiring and On-boarding Retail Team Members

The most important skill for any retail leader is having the ability to surround themselves with team members that are as focused on success as they are. This 1.5 hour course helps you to accomplish this through learning activities, skill practice, voice-over, animations and quizzes. Improving your ability to hire just one great employee justifies the Rs.1000 investment in this training course.

Module One: Recruiting for Success

Explores the principles and activities management personnel need to focus on in order to hire effectively and ultimately to reduce employee turnover. Includes retail hiring profiles, and job descriptions.

Module Two: Interviewing and Selection

Instructs the learner on the activities they need to execute and the skills they need to build in order to effectively select candidates who will become long term, productive team members. Includes the S.T.A.R. method of behavioral interviewing.

Module Three: Hiring and On-Boarding

Provides the student with the information they need in order to perform the activities associated with executing hiring paperwork and getting new team members off to a great start.

Sales and Performance Management for Retail Leaders

When you think of yourself as a retail leader are you a “superman”, “policeman”, or “coach”? In this this 1.5 hour training course you will learn the techniques and activities that will help you to get the best performance from your retail employees. The interactive learning activities and practice scenarios and with the animations, voice-over and included job aids you will maximize your sales management and people management skills and recoup your Rs.1000 investment quickly!

Module One: Coaching and Communicating

This e-learning program is designed to help retail managers understand how to communicate effectively with team members in order to help them achieve high levels of performance.

Module Two: Motivating and Goal Setting

After completing this training the learner will understand the factors that that motivate their team members and how to use them while setting goals and expectations.

Module Three: Dealing With Performance Problems

Students will learn and practice the skills associated with analyzing personnel performance issues and the activities needed to address them. Includes trouble shooting guides and checklists.

2. New Employee Orientation

Building a Successful Retail Career

Designed to help your new employees get off to a great start in retailing, This one-hour training course includes five separate modules that are designed to instill the key skills and values that new team-members will need to succeed and build strong customer relationships. Your investment in ensuring your employees success is only Rs.1000 !

Module One: Welcome to Retail

Learners will explore and discover the key principals of retailing. This includes the “5-P’s” of retail success and the core activities they must implement to get off to a fast start. Learn more.

Module Two: The Values of Crowning Customer Service

This training course is focused on communicating the key values, methods, and activities associated with providing quality customer service in a retail environment.

Module Three: An Introduction to Basic Selling Techniques

The learner will be presented to the 7 steps of retail sales and to the concept of selling as a way to help consumers meet their lifestyle needs.

Module Four: Handling Difficult Customers

Whether the customer is in your store for a refund, a defective product, or a service problem, sales representatives need to have the ability to defuse difficult situations . This module will teach the techniques required to create happy customers.

Module Five: Workplace Safety

Covers the key principles needed to ensure new employees work safely while protecting customers as well. Covers ladders, slips and falls, using cutting tools and much more.

3.MARKETING AND MERCHANDISING COURSES

The Fundamentals of Sales Readiness: Store Merchandising

A discussion of the key activities and core competencies of having an effectively merchandised retail store location. Includes a review of the 4 core concepts of visual imaging, the basics of retail store layout and design, how to build and maintain eye catching retail displays, how to maintain an attractive store location through disciplined practices, and how to conduct a visual imaging assessment.

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